Customer Support Engineer

Sintra, Lisbon, Portugal

DESCRIPTION

OFFCO is looking for a Customer Support Engineer experienced in ROS to support customers in deployment of AGVs/AMRs at customer locations. Ready to travel in Europe.

Our client is an expert in operating systems and software building designed to accelerate the development, deployment and support of any robot.

 

You will:

  • Become an expert in the robotics framework to effectively advise customers (system integrators and/or AMR manufacturers).

  • Outline and deliver online or on-site training sessions to ensure clients become proficient in the software.

  • Provide hands-on technical support by diagnosing, troubleshooting and developing solutions to solve issues reported by customers.

  • Improve and follow standard procedures for proper escalation of next level lines of support to the appropriate internal teams.

  • Empower customers by contributing to the existing training and documentation framework.

 
REQUIREMENTS
  • 2+ years experience deploying AGVs/AMRs in end-customer’s facilities

  • Mandatory English skills (written and spoken) mother tongue level

  • BSc/MSc in electronics, electrical or mechanical engineering (or equivalent)

  • Experience automation with Python and/or bash

  • Experience with Ubuntu/Linux (optional)

  • Experience with ROS (optional)

  • Experience in support deploying AGVs/AMRs in end-customer’s facilities. 

  • Client handling

PROFILE

  • Keen on building trust with clients and commitment to exceptional client experience.

  • Willing to troubleshoot equipment and eager to solve complex technical challenges.

  • Ability to work independently and create efficient processes.

  • Maintain composure under stress.

  • Self-directed and extremely well organized.

  • Excellent written and verbal communication skills

  • Leadership skills (ready to be a team leader)

BENEFITS
  • Position in a highly motivated multidisciplinary start-up team

  • A competitive full-time payment, negotiable based on experience

  • Plenty of opportunity for growth, learning and development

NICE TO HAVE

  • Experience with ROS

  • Experience with Ubuntu/Linux/Python

 

BENEFITS

  • Competitive salary

  • Opportunity for growth, learn and development